Phone: 336-495-2700
Mobile Crisis: 1-877-626-1772
MOBILE CRISIS SERVICES
Help When You Need It
Mobile Crisis Management provides immediate crisis response 24 hours a day, 7 days a week
WHAT HAPPENS WHEN YOU CALL
Mobile Crisis response provides an immediate evaluation, triage and access to acute MH/DD/SA services, treatment and supports. These services include immediate telephonic response to assess the crisis and determine the risk, mental status, medical stability and appropriate response.
Be prepared to give the MCM team as much information as possible when you contact them such as: name, date of birth, diagnoses, medications, Medicaid number, medical issues, brief psychiatric history, family issues and concerns, history of aggression, history of law enforcement involvement and current concern.
Mobile Crisis has responded to individuals experiencing symptoms of depression, anxiety, psychosis; individuals with suicidal or homicidal thoughts, children with behavioral issues and substance abusers in need of treatment. Mobile Crisis can respond to group homes, family care homes and adult care homes as well as to private homes, public locations and schools.
Our professionals are standing by for a telephone assessment and are able to meet face to face with an individual in crisis within 2 hours.
GOALS OF MOBILE CRISIS
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Provide the least restrictive but most appropriate level of care for an individual to stabilize them to their previous level of functioning
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To the best of our ability, ensure each person’s safety and the safety of those around him/her
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Prevent psychiatric hospitalization when possible and appropriate
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Provide additional resources for the individual, family and/or provider agency
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Provide crisis prevention services when appropriate
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Assist providers with continuing to support the person in the community
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Free up law enforcement resources to deal with other situations
WHAT MOBILE CRISIS PROVIDES
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Immediate telephone assessment
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Face-to-face evaluation when needed
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Educational services for crisis prevention
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Evaluation for safety
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Access to crisis stabilization interventions for mental health and/or substance abuse services
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Development of a crisis plan for current and future use
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Linkage to ongoing services if needed
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Assistance with voluntary and involuntary hospitalization
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Integrated crisis response and crisis prevention activities
ELIGIBILITY FOR MOBILE CRISIS
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Anyone experiencing an acute crisis and who has insufficient resources or skills to cope with the crisis
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Anyone displaying impairment in judgement, impulse control or cognitive/perceptual difficulties
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Anyone who is suicidal or homicidal
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Anyone who is intoxicated or in need of substance abuse treatment services
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There are no age restrictions
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There are no income or insurance restrictions
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It is not necessary for an individual to be currently receiving mental health services