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Information on CQL/CQI

Therapeutic Alternatives has committed to a continuous quality improvement process that will be on-going and help us to constantly improve upon the services and supports we provide. In June of 2008, we received accreditation from The Council on Quality and Leadership.  CQL is an international accrediting body with a very person centered approach to human service delivery.  Therapeutic Alternatives is proud to have joined the elite group of agencies worldwide who have received accreditation from CQL. 

To learn more about CQL visit their website at

To learn more about TA's CQI processes and what we are doing to continue to improve our supports, contact Brenda Goss , TA's Compliance Specialist at 336-495-2700.

Part of our continuous improvement plan involves hearing from people we support, families, employees and our community partners.  Your feedback is important to us.  Please contact us with suggestions, compliments and complaints.  Call us at 336-495-2700.  You can also visit the Media page, click on brochures and download the Tell Us What You Think file to complete our satisfaction survey.  On the Media page, there is also a compliment/complaint form for persons supported and for employees that can be downloaded and completed.

Click here to review the CQI Plan .

Handbook for People Supported

The Division of Mental Health/Developmental Disability and Substance Abuse Services has developed a handbook for persons receiving supports to more clearly outline the service delivery system in North Carolina. The handbook contains important information about people's rights and how to access services.

To access the handbook online visit this link: .

Disability Rights Information

The newsletter from Disability Rights has an announcement of their updated Parents Together handbook about Special Education law and advocacy.   It can be accessed on the website under publications or parents can call for a copy at 1-877-235-4210.


North Carolina Division of Health and Human Services—Mental Health, Developmental Disabilities and Substance Abuse Services


North Carolina Association of Long Term Care Facilities

The North Carolina Association, Long Term Care Facilities is the oldest and original "Assisted Living Association." NCALTCF represents providers of Adult Care Homes from rest homes serving predominately publicly assisted residents to new assisted living with predominately private residents. Also, it represents Family Care Homes and for profit and non-profit licensed Adult Care Homes. NCALTCF promotes quality of life, choice, privacy and independence for its residents and promotes quality standards among its providers.


National Alliance on Mental Illness

NAMI (the National Alliance on Mental Illness) is the nation’s largest grassroots mental health organization dedicated to improving the lives of persons living with serious mental illness and their families. Founded in 1979, NAMI has become the nation’s voice on mental illness, a national organization including NAMI organizations in every state and in over 1100 local communities across the country who join together to meet the NAMI mission through advocacy, research, support, and education.


North Carolina Division of Social Services

The NC Division of Social Services is responsible for various programs and services including provision of food stamps, Special Assistance, foster care, emergency assistance, child and adult protective services and others described in detail on this website.

Victorian Senior Care

Victorian Senior Care Communities are located in Asheboro, Archdale, Mayodan, Red Springs, Lumberton,  Kinston, Pink Hill, Elkin, Williamston and Edenton. Victorian Senior Care communities offer Assisted Living, Reflections Memory Care, Respite Care, Independent Living and Victorian Villas apartment living.

Additional Resources:  False Claim Act Information

Click Here for False Claims Act Education

Returning Support for Veterans Program (RSVP) is a one-stop service where veterans and their families can receive information about military benefits, veterans education, health services or other issues.  Access RSVP information and referrals by calling the NC Department of Health and Human Services CARE-LINE at 1-800-662-7030 (TDD/TTY 1-877-452-2514) 24 hours a day or by visiting NCcareLink at

Disaster Preparedness Information
Visit  for information regarding preparing for Hurricane season.

Visit for a disaster planning guide that you can use.

Join Together-Advancing Effective and Alcohol & Drug Policy, Prevention and Treatment

Substance Abuse and Mental Health Services Administration

Suicide and Mental Health Association International

Find Youth Info

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Completed Employee of the Month nomination forms should be sent to Anita Deaton by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ,
by fax 336-495-5552
or by mail to
PO Box 814
Randleman, NC 27317

Therapeutic Alternatives, Inc.
P.O. Box 814 - 4270 Heath Dairy Road
Randleman, NC 27317
(336) 495-2700 | Fax: (336) 495-5552